Buying & selling

This part of the site provides legal information and documents to help you deal with any complications arising from either buying or selling things, be it pets, motor vehicles or other items.

  • Start for free using our 'self-drafting' documents
  • Save on legal fees with no compromise on quality
  • Watch as the document is drafted as you answer simple questions
  • Extra support, advice and tailoring available from our legal team

See below for our range of services or, for more help and information, click on the householdlaw guide topics in the left-hand menu.

Please note: You may have free or discounted access to some of these services if you are a DAS policyholder. Please check your insurance documentation for a registration code.

Products

Buying goods

Use this letter to seek a refund from your credit card company for goods costing between £100 and £30,000 that you purchased, or part purchased, that were not delivered or were faulty, not as described… Read more
Price: Free
You can use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it. This letter is suitable for requests about goods bought within the… Read more
Price: £2.99
Buy
You can use this letter when a seller doesn't accept responsibility for a faulty item and tries to instead blame a manufacturer or developer. If you bought the item after 1 October 2015, you're entitled… Read more
Price: £2.99
Buy
Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the time expected. This could mean not delivering by a specific date as set in your… Read more
Price: Free
You can use this letter to ask for a refund or replacement if you bought something that isn't fit for its intended purpose. You can use it if you told the seller about your intended use for the item, or… Read more
Price: £2.99
Buy
You can use this letter to ask for a refund or replacement if you bought something that didn't live up to its description. The description might have come through labelling, packaging, brochures… Read more
Price: Free
You can use this letter to complain about the poor quality of something you've bought. If you bought the item after 1 October 2015, you can use this letter to demand a refund if you ask for it within 30… Read more
Price: Free
You can use this letter to ask for compensation from the seller when a faulty item causes damage to your possessions or property. You can ask for the cost of repairing the damage or, if that's impossible… Read more
Price: £2.99
Buy

Sales contracts

This document is for the sale of goods by a private individual (a person not acting in the course of business) to another private individual or a business. It is not suitable for use by a business. The… Read more
Price from: £9.99
Buy

Selling or buying a vehicle

Use this document to draw up an agreement for the private sale of a motor vehicle between individuals, where the vehicle is not subject to a loan or charge against it. In this document, the buyer is… Read more
Price from: £19.99
Buy

Pets

This agreement sets out the terms and conditions of sale for a cat or kitten and requires the signatures of both the seller and buyer to be witnessed by an independent adult. The seller confirms… Read more
Price: £4.99
Buy
Use this document to create an agreement for the private sale of a dog or puppy. It can be used for the sale of a new puppy from a breeder or dealer, or the sale of a puppy or a grown dog from a private… Read more
Price: £4.99
Buy
To use this agreement, the horse or pony must have a passport, unless it is exempt from doing so under legislation. This agreement is suitable where the purchase price is received in full by a single… Read more
Price: £9.99
Buy